How to get help at the Heathrow Airport?

How to get help at the Heathrow Airport?

The people who are disable and the people with mobility difficulties need the special assistance at the airport. If the people are fairly mobile, it is difficult to go as they need to travel long distance. So you had better to get the help that is needed. 

When you book your airline, the special need should be informed to the airline, travel agent or tour operator. You have to inform it at least 48 hours before you travel. Then the requirement will be passed to the service provider. 

If you bring your mobility device such as Wheelchair or scooter, it should be informed to the airline or travel agent. 

Help points

Help points are available in stations, baggage reclaim halls and some routes on terminals. 


For the reasonable amount of luggage, you can arrange the Porterage free of charge.  

Guide dogs

You can travel with guide dogs if airline permits. And also guide dogs should be registered with the pet travel scheme. 

Arrive the airport two hours before the published time to depart the flight. And also be at check-in one hour before published departure time. 

Car parks, central bus station and forecourts

Help points are available in long stay and short stay car parks, terminal forecourts and central bus station. Help phones are available too. 

Inside the terminal

Special assistance areas which are located on terminals.

• Terminal 3

Before the security in first floor and above Check-in zones A and B, special assistance facilities are available. 

Special assistance services are also available after the security in additional seating area and behind the world duty free.

• Terminal 4

Special assistance facilities are available before the security of Check-in Zone B and next to excess Baggage. 

Serenity Lounge and left of Costa coffee also have this facility.

• Terminal 5

Check- in Zone G before the security and the Lichfield suite opposite gate A21 after the security has this facility. 

Accommodation near the Heathrow airport (eg. any hotels, hostels, apartments available to sleep)

If your flight is in early, airport hotels assist you to rest or sleep. 

“Hilton” is the closest hotel to Heathrow. It is connected to terminal 4. The nearest train station is located in 2 miles away and the nearest tube station is located in 5 minutes away from the Hilton. 

National express hotel hoppa allows for traveling around the hotels at Heathrow. 

Hotels at Heathrow Airport

• Sofitel London Heathrow

• Holiday Inn Ariel

• Marriott London Heathrow

• Renaissance Heathrow

• Radisson Edwardian Heathrow

Emergency alternatives (delayed flight, customers missed the flights or may be too much fog, can’t fly what to do, give some advice and tips)

When the flight which you hope to travel is cancelled, need to inform it to the airline or travel agent directly. Then they will assist you with re-ticketing. 

Based on the particular circumstances, compensation can be claimed when the flight is delayed or cancelled. However, need to discuss it with the airline, insurance company or travel agent. 

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