How Do I Find the Hotel or Hostel or Apartment Policies
What are the check-in and check - out time of a Hotels or Hostels or Apartments?
This information is different for each property. You can find this on the hotels page itself, under the hotel policies information, or within your confirmation email.
I will be arriving earlier/later than the stated check-in time. Can I still check-in?
The hotel or hostel or apartment itself will need to confirm this. We suggest entering your information in the remarks box when reserving, and contact the hotel itself directly once reserved to ensure that they can meet your request. The property contact information can be found on your confirmation email.
I want to check out after the stated check out time. What should I do?
While you are staying at the hotel or hostel or apartment, please ask at reception if late checks out is available. Please note that you may be charged extra by the property.
How do I get more information about the room, hotel, hostel or apartment facilities?
The ‘more information’ link by room type and the hotel facilities information is everything we have on file about the selected property. If you have already reserved, please contact the property directly if you need to know more information that we offer about the property.
How do I find out if a hotel or hostel or apartment allows pets?
Underneath the Hotels or hostels or apartments policies heading on the hotel information page, this information is always displayed.
I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?
If there is only a non smoking option, then the property does not offer smoking rooms.
